Thank you for purchasing our products at www.pureplatinum.co.in (aayrajewel.com) operated by M/s. Aarya Jewels.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 10(no return product policy) days from the date on which these goods were delivered. After 10 days, you will not be eligible for any refund.

We do not return or exchange gift certificates, jewellery, bags once dispatched, unless it is a manufacturing defect.

Once we receive the returned courier at the above warehouse address, we will initiate the refund for the items returned.

In order to be eligible for a refund, you have to return the product within 10 days (no return policy in 10days) of the order being delivered to you. After we receive your item, our team of professionals will inspect it and if it’s in the original condition, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. The money will be refunded to the original payment method you have used during the purchase. Once we initiate the refund, it may take 5-7 days’ time to reflect at its source. In case of Cash-on-delivery order (COD) please enter your Bank account details during time of creating return request at the returns page of the website.

Note: If the order was placed by using a Gift Card or Wallet, the refund amount will be credited back to the same Gift Card or Wallet which can be then used for future orders. Please note that validity of the gift card remains unchanged.

 

International Returns

We do not offer Exchange or Return on orders shipped internationally. In an unlikely event if any merchandise you have received is in a damaged condition or defective, please reach out to us at sales@pureplatinum.co.in or call us on +(022) 6636 7979 (Timings: 10.00 A.M to 6.00 P.M Indian Standard Time) within 48 hours of receiving the order. Our representative will guide you on this matter.

We do not accept any damage complaints after 10 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.

Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.

We reserve the right to refuse returns of any products that does not meet the above return conditions in our sole discretion.