We offer the shipping options. All orders placed between Monday to Saturday are processed and dispatched within 2 business days. All orders placed during the weekend or public holiday will be sent from our warehouse on Monday or on next business day. Standard delivery time is 5 to 10 business days(10-15days), depending on weather. We ship domestically as well as internationally.
Your package must be subject to import duties and taxes. You, as the customer are responsible for paying those fees. We recommend that you check with your local customs office before placing the order on our website as these fees can sometime be significant and we are unable to calculate these for you.
Once your order has been dispatched, be it domestically or internationally, we will send you a confirmation email with tracking information. You will be able to track your package directly on our website. Once your order is delivered, you will receive the email confirmation informing you of your order being delivered.
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of apparel exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.
Delivery Time for International Orders: The product is delivered within 7-21(15-21) working days outside India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery. For any customer assistance, you can call on +(022) 6636 7979 or write to sales@pureplatinum.co.in
Transit Insurance: All goods will be fully insured by M/s. Aarya Jewels until they reach you, so your purchase is 100% safe.